The following terms of & guidelines only concern items bougth on our website
Strictly Knit
Fyensgade 5, 1 Floor
2200 København N
Denmark
CVR No. : 33 18 53 83
Phone….: +45 26 20 00 17
E-mail…: info@strictlyknit.com
Want to make a purchase?
When purchasing a product on strictlyknit.com you will receive an e-mail confirmation. Please note that the order is not accepted
until we have double checked that the requested product is in stock.After this you will receive a final order and shipping confirmation.
Payment
At strictlyknit.com you can pay with Paylike (Visa, Mastercard, Maestro, Appel Pay, Google Pay). Or with a Paypal account.
Need help?
Please contact our webshop on phone number +45 26 20 00 17 Mon – Fri 9 AM – 7 PM or send us an e-mail: info@strictlyknit.com
Shipment in Denmark
From DKK. 50,- All shipment in Denmark is via Pakker.dk. Please contact our webshop regarding shipment of larger order.
Time of delivery
Denmark: 5-7 working days
Order before 12 (noon) on working days – and your order will be shipped the same day. Delays may occur in special busy time´s.
Gift cards
At strictlyknit.com it is possible to purchase a gift card which can be used in our online store. The gift card is sent by mail the same
day of purchase if ordered before 11 AM on Monday – Friday. A gift card ordered later than 12 PM will be emailed the following day
(working day only). Delays may occur in special busy occasions. The gift card is valid for two years after the date of purchase. It is
possible to spend some of the money and save the rest for later. In this case you will receive an e-mail with the remaining value.
Taxes
When ordering from Denmark you pay Danish taxes.
Return policy
Articles bought on strictlyknit.com are fully returnable and refundable within 30 days upon receipt. If you want to return an item
please let us know within 14 days upon receipt by sending an email to info@strictlyknit.com. Please explain which articles you
want to return and please return the item within 14 days after letting us know. Note that the right of withdrawal is annulled if you
use the product in a way that obviously reduces the sales value significantly. The goods must be returned unused and in the same
condition as they were upon receipt and in the original packaging. If not, you will receive a refund equal to the state of the item.
Please note that you are responsible for the goods until we receive them and that you have to cover the return costs. If an item is
broken or lost during shipment you can be held responsible. In that case it is your own responsibility to document the return.
Refund
When we receive your parcel and the items are approved we will return the order amount to the account or gift card used for
the purchase.
Please note:
We do not accept return shipment sent to shop to shop delivery ! Wish to exchange an item – other colour / other size?
Then place a new order containing the colour or size you desire. Forgot to pick up your parcel? It will automatically
be sent back to us. If this happens, we will refund the payment of the purchased items. However, we will not be refunding the
shipping costs.
Damaged parcels?
The goods are insured in transit and we kindly ask you to check the content of the parcel upon receipt. If the parcel or the content
are damaged upon receipt, please let us know within 24 hours after receipt so we can get the item cost refunded. Please e-mail us
pictures at info@strictlyknit.com of the parcel, the packaging and the damaged items. After approving we will provide you with a free
return label (only customers residing in Denmark), and ask you to return the parcel to us. When received, we will kindly replace the
item or return the cost of the item if no longer in stock.
Errors and rejections
We reserve the right to reject and cancel any order which is considered affected by system failures, price errors or suspected payment
abuse. We strive to ensure that all information on our website is correct. However, we are not liable for unintended inaccuracies (including
errors regarding prices and delivery time) and typographical or system failures. All information are subject to change without notice.
Complaints? (we sure hope not)
We hope you are all satisfied – if not, please contact our webshop on phone number +45 26 20 00 17 Monday – Friday at 7 AM
or send us an email: info@strictlyknit.com. Strictly Knit trades in accordance with the guidelines and laws established by the National
Consumer Agency of Denmark. Complaints can be made in accordance with the rules established by the Danish Sale of Goods Act.
This means that you can make a complaint of defects and faults in the product, which has occurred within 24 months after the purchase.
This does, however, not apply to defects, damages or wear caused by misuse, lacking maintenance or ordinary wear and tear.