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    Payments, Shipping and Returns

    The following terms & guidelines only concern items bought on our webshop

    Strictly Knit Webshop
    Fyensgade 5, 1 tv
    2200 København
    Denmark

    Want to make a purchase?
    When purchasing a product on strictlyknit.com you will receive an e-mail confirmation. Please note that the order is not accepted until we have double checked that the requested product is in stock. After this you will receive a final order and shipping confirmation.

    Payment
    At strictlyknit.com you can pay with VisaDankort, Visa, Mastercard, Visa Electron, American Express.

    Need help?
    Please contact our webshop on phone number +45 26 20 00 17 Monday – Friday at 9 AM – 7 PM or send us an e-mail: info@strictlyknit.com

    SHIPMENT IN DENMARK
    Free shipping

    All shipment in Denmark is via DAO.

    SHIPMENT WORLDWIDE
    Germany and Sweden: From DKK. 125,-
    Norway and Switzerland: From DKK. 350,-
    Rest of Europe*: From DKK. 220,- (depending on size)
    USA: From DKK. 300,- (depending on size)
    Rest of the world: Price is calculated doing checkout (depending on size)
    *exclusive of Turkey and Russia

    Please contact our webshop regarding shipment of larger order.

    An island fee can be added on some destinations.

    Time of delivery
    Denmark: 1-3 working days
    Europe: 3-7 working days
    Rest of the world: 7-14 working days

    Order before 12 (noon) on working days – and your order will be shipped the same day.
    All shipment in Europe is via DAO/GLS.

    Delays may occur in special busy occasions

    Gift cards
    At strictlyknit.com it is possible to purchase a gift card which can be used in our online store. The gift card is sent by mail the same day of purchase if ordered before 11 AM on Monday – Friday. A gift card ordered later than 11 PM will be emailed the following day (working day only). Delays may occur in special busy occasions. The gift card is valid for two years after the date of purchase. It is possible to spend some of the money and save the rest for later. In this case you will receive an e-mail with the remaining value.

    Taxes
    When ordering from an EU country you pay Danish taxes due to the rules of items free mobility. However, if you order from a non EU country you will not be charged Danish taxes but will be charged with your local taxes. During checkout the Danish taxes will appear, and your purchase will be completed including Danish taxes. We will refund the full amount of the Danish taxes to your account. The refund will be made within 10 days after the fulfilment of your order.

    Countries outside EU
    Be aware: when you are ordering from countries outside the EU, your parcel can be charged with the local taxes or fees, when entering the country.
    The amount of the taxes or fees depend on which country, you are ordering from.
    The payment of these taxes or fees are the customers own responsibility.

    The country’s customs may delay your parcel until the payment has been done.

    Return policy
    Articles bought on strictlyknit.com are fully returnable and refundable within 30 days upon receipt. If you want to return an item please let us know within 14 days upon receipt by sending an email to info@strictlyknit.com. Please explain which articles you want to return and please return the item within 14 days after letting us know. Note that the right of withdrawal is annulled if you use the product in a way that obviously reduces the sales value significantly. The goods must be returned unused and in the same condition as they were upon receipt and in the original packaging. If not, you will receive a refund equal to the state of the item.

    Please note that you are responsible for the goods until we receive them and that you have to cover the return costs. If an item is broken or lost during shipment you can be held responsible. In that case it is your own responsibility to document the return.

    Refund
    When we receive your parcel and the items are approved we will return the order amount to the account or gift card used for the purchase.

    Please note:
    We do not accept return shipment sent to pickup shops!

    Wish to exchange an item – other colour / other size?
    If you wish to exchange an item into another colour or size, please return the item and place a new order containing the colour or size you desire. We will refund the full amount upon receivement of your returned parcel.

    Forgot to pick up your parcel?
    In case you forget to pick up your parcel at your chosen pickup shop, it will automatically be sent back to us. If this happens, we will refund the payment of the purchased items. However, we will not be refunding the shipping costs.

    Damaged parcels?
    The goods are insured in transit and we kindly ask you to check the content of the parcel upon receipt. If the parcel or the content are damaged upon receipt, please let us know within 24 hours after receipt so we can get the item cost refunded. Please e-mail us pictures at info@strictlyknit.com of the parcel, the packaging and the damaged items. After approving we will provide you with a free return label (only customers residing in Denmark), and ask you to return the parcel to us. When received, we will kindly replace the item or return the cost of the item if no longer in stock.

    Errors and rejections
    We reserve the right to reject and cancel any order which is considered affected by system failures, price errors or suspected payment abuse.

    We strive to ensure that all information on our website is correct. However, we are not liable for unintended inaccuracies (including errors regarding prices and delivery time) and typographical or system failures. All information are subject to change without notice.

    Complaints? (we sure hope not)
    We hope you are all satisfied – if not, please contact our webshop on phone number +45 26 20 00 17 Monday – Friday at 7 AM or send us an email: info@strictlyknit.com

    strictlyknit.com trades in accordance with the guidelines and laws established by the National Consumer Agency of Denmark. Complaints can be made in accordance with the rules established by the Danish Sale of Goods Act. This means that you can make a complaint of defects and faults in the product, which has occurred within 24 months after the purchase. This does, however, not apply to defects, damages or wear caused by misuse, lacking maintenance or ordinary wear and tear.

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